Refund and Return Policy
1. Return Period:
- Returns are accepted within 30 days from the date of purchase.
- Products must be unused, in their original condition, and in the original packaging.
2. Refunds:
- Once the returned product is received and inspected, your refund will be processed.
- Refunds will be issued to the original payment method within 5-7 business days after approval.
- Please note that shipping fees are non-refundable.
3. Non-returnable Items:
- Personalized or custom-made items.
- Opened or used items (e.g.- shoes, or equipment that shows signs of wear).
- Gift cards or downloadable content.
4. How to Return an Item:
- Please contact our customer service team via [email protected] to initiate a return.
- You will be provided with a return authorization number and return instructions.
- Customers are responsible for return shipping costs unless the item was defective or an error was made on our part.
5. Defective or Damaged Items:
- If your item arrives damaged or defective, please notify us within 7 days.
- We will arrange a return and send a replacement or offer a full refund.
6. Exchange Policy:
- Exchanges are only processed for items that are defective or damaged. If you wish to exchange a product for a different size or style, please return the item and place a new order.
7. Sale Items:
Only regular-priced items can be refunded. Sale items are final and cannot be returned or refunded unless faulty.